Estimated Delivery Timeframes
All delivery timeframes provided are estimates only. While we work hard to dispatch orders promptly, delivery times may occasionally be affected by factors outside our control, such as courier delays or weather conditions.
Available Shipping Options
| Service Type | Estimated Delivery Time | Order Cut-Off |
|---|---|---|
| Standard Shipping | 2–3 business days | 12:00 PM (NZ weekdays) |
| Priority Shipping | 1 business day | 12:00 PM (NZ weekdays) |
Orders placed after the daily cut-off time will be processed on the next business day.
Haven’t Received Your Order?
Possible Reasons for Delays
Although the majority of orders (over 90%) arrive within the estimated timeframe, delays can occur due to:
- Courier service disruptions
- Adverse weather conditions
- High-demand or peak periods
We kindly ask customers to allow up to 7 full business days from the expected delivery date before reporting a missing parcel.
Tracking Says “Delivered” but You Can’t Find It?
Please try the following steps first:
- Double-check the delivery address provided at checkout
- Look around your property for safe drop-off locations
- Check with neighbours or building management
If the package is still missing after 24 hours, please contact our support team.
No Tracking Updates for an Extended Period?
If your tracking information has not updated for 7 or more business days after dispatch, we will:
- Open an investigation with the courier service
- Review the findings and determine the appropriate resolution
Important Shipping Policies
- Address Accuracy
Customers are responsible for ensuring all delivery details are correct at checkout. - Delivery Delays
We are unable to offer refunds or store credits for courier-related delivery delays. - Courier Limitations
Delivery guarantees are subject to the courier’s terms and service conditions.
Need Help With Delivery?
If you have any questions or concerns about your shipment, please contact us at:
📧 Support@aucklandgummies.com