Our Satisfaction Commitment

At Auckland THC Gummies, customer satisfaction is important to us. If something isn’t right with your order, we’ve outlined our returns and refunds process below to make things simple and fair.

Change-of-Mind Returns

14-Day Return Period
You may request a return within 14 days of receiving your order.
Product Condition
Items must be unopened, unused, and in their original packaging.
Return Shipping
Customers are responsible for return postage costs for change-of-mind returns.
Refund Timing
Refunds are processed once returned items are received and inspected.

Damaged or Faulty Products

Report Immediately
If your order arrives damaged or defective, please contact us as soon as possible.
14-Day Fault Coverage
Any issues identified within 14 days of opening are covered.
Resolution Options
Depending on the situation, we may offer:
- A replacement
- Store credit
- A full refund
Faulty Item Returns
For confirmed faulty products, we will provide prepaid return instructions.

Important Information

Shipping Refunds

Refunds are calculated based on standard shipping rates
Any express shipping upgrades may only be partially refundable

Partial Refunds May Apply If:

Returned items show signs of use or damage not caused during transit
Return requests are made after 30 days

Manufacturer-Related Issues

If a fault develops after 14 days, we will assess whether it is due to a manufacturing issue and work with you to determine the most appropriate solution.